Effective Date: November 6, 2026
These Terms of Service ("Terms") govern access to and use of the lif-viz web application and related services (the "Service"), provided by lif-viz LLC ("lif-viz," "we," "us," or "our"), an Alaska limited liability company with its principal place of business at 1614 Photon Drive, Fairbanks, AK 99709. By creating an account, accessing, or using the Service, you ("Customer," "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
If you do not agree to these Terms, do not use the Service.
lif-viz is a web-based tool that ingests laser-induced fluorescence (LIF) and related direct-push environmental field data (such as UVOST exports) and generates visualization outputs, including individual boring logs, a 3D interactive rendering, a georeferenced plan-view image, a data audit report, and a normalized/cleaned dataset (each a "Job," and its outputs "Results"). The Service is provided on a subscription basis as described in Section 4, or under a time-and-usage-limited trial as described in Section 5.
We may add, change, or remove features of the Service at any time. We will make reasonable efforts to give notice of changes that materially reduce functionality you are actively paying for.
2.1 Provisioning. Accounts are currently provisioned manually by us, not through self-service signup. You will be issued an access credential (a token or access code) tied to your account. You are responsible for keeping that credential confidential and for all activity that occurs under your account. Notify us immediately at help@lif-viz.io if you believe your credential has been compromised.
2.2 Multiple users. Where your plan permits multiple users ("seats") at your organization, each individual user is still bound by these Terms, and you are responsible for their compliance.
2.3 Accuracy. You agree to provide accurate account information (including a valid email address for account and billing communications) and to keep it up to date.
3.1 Plans. The Service is offered under the tiers described at https://lif-viz.io/about#pricing or as otherwise agreed in an order form, quote, or invoice between you and lif-viz. Tier limits (e.g., jobs per month, borings per job, seats, data retention) are as stated at the time of your subscription and may be changed for future billing periods with notice.
3.2 Fees. You agree to pay the fees applicable to your plan. Except as otherwise stated in an invoice or order form, fees are quoted and payable in U.S. dollars.
3.3 Invoicing and payment terms. Where we invoice you directly (rather than processing payment at signup), payment is due under the terms stated on that invoice (e.g., net 30 or net 60 from the invoice date). Late payments may bear interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend the Service for accounts more than 30 days past due, after written notice.
3.4 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes associated with your subscription, other than taxes based on our net income.
3.5 No refunds. Except as required by law or as we otherwise state in writing, fees are non-refundable.
We may offer a free trial subject to usage limits (e.g., a maximum number of Jobs) and/or a time limit, as communicated to you at signup. Trial output may be watermarked and is not intended for use as a final client or regulatory deliverable. We may limit a company or organization to one trial account. We may modify or discontinue trial terms, or end a trial, at any time.
5.1 Ownership. As between you and us, you retain all right, title, and interest in the data, files, and content you upload to the Service (collectively, "Customer Data"), and in the Results generated from it. We claim no ownership over Customer Data or your Results.
5.2 License to us. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you (including generating Results, providing customer support, and the retention/backup practices described in our Privacy Policy).
5.3 Your responsibility for accuracy and rights. You represent that you have the necessary rights to upload Customer Data to the Service, and that doing so does not violate any third party's rights or any applicable law. You are solely responsible for the accuracy, completeness, and lawfulness of Customer Data and for any decisions made in reliance on Results — see the Disclaimer in Section 13 and the separate disclaimer at https://lif-viz.io/disclaimer.
You agree not to, and not to permit any user of your account to:
We may suspend or terminate access for a violation of this Section.
Each party may have access to the other's non-public business, technical, or financial information ("Confidential Information"). Customer Data is your Confidential Information; our software, pricing (where not publicly posted), and non-public product plans are our Confidential Information. Each party agrees to use the other's Confidential Information only to perform its obligations or exercise its rights under these Terms, and to protect it using at least the same degree of care it uses for its own confidential information of similar importance (and no less than reasonable care). This Section does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party without an obligation of confidentiality, or is independently developed without use of the disclosing party's Confidential Information.
The Service, including its software, visual design, and documentation (but excluding Customer Data and Results derived from your specific Customer Data), is owned by lif-viz and protected by intellectual property laws. Except for the limited right to access and use the Service under these Terms, no rights are granted to you in our intellectual property.
If you provide us with suggestions, ideas, or feedback about the Service, we may use it without restriction or obligation to you.
Job output files are retained according to the retention window applicable to your plan (see Privacy Policy and your plan's stated retention terms), after which the underlying files are deleted; a record of the Job (e.g., project name and timestamps) may be retained for billing and activity-history purposes. Backup copies of Job output files are kept for up to one year, as described in the Privacy Policy. You may delete a Job yourself at any time before that window elapses. Upon termination of your account, we will delete or de-identify Customer Data within a commercially reasonable time (backup copies within one year), except where retention is required for legal, tax, or accounting purposes.
A Job's results can optionally be shared via a unique link. Anyone with that link can view the Job's Results, without needing to log in — the link itself functions as the access credential for viewing (not downloading or modifying) that Job. You are responsible for controlling who you share a Job's link with, and for understanding that we cannot revoke access already given to a link's holder except by deleting the Job.
THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
Without limiting the foregoing: Results are generated from data you supply and from statistical interpolation between sampled locations. Results do not constitute an environmental site assessment, a regulatory determination, or professional geological, engineering, or legal advice, and make no representation as to the presence, absence, extent, or concentration of any contaminant at any site depicted. See the full disclaimer at https://lif-viz.io/disclaimer, which is incorporated into these Terms by reference. Results should be reviewed by a qualified professional before being relied upon for any decision.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) LIF-VIZ'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section do not apply to (i) either party's indemnification obligations, (ii) a party's breach of Section 7 (Confidentiality), or (iii) liability that cannot be limited under applicable law.
You agree to indemnify and hold lif-viz harmless from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.
15.1 Term. These Terms remain in effect for as long as you have an active account or subscription.
15.2 Termination for convenience. You may stop using the Service and request account closure at any time. We may terminate a free trial account at any time. For a paid subscription, either party may terminate at the end of the then-current billing period upon 30 days' written notice, unless a separate order form states otherwise.
15.3 Termination for cause. Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure within 15 days of notice, or immediately if the other party becomes insolvent or ceases operations.
15.4 Effect of termination. Upon termination, your right to access the Service ends. Sections 5.1 (Ownership), 7 (Confidentiality), 8 (Our IP), 12-14 (Disclaimers, Limitation of Liability, Indemnification), and 17-19 survive termination.
We may update these Terms from time to time. We will provide reasonable notice of material changes (for example, by email to the address on your account). Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Alaska, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Fairbanks, Alaska, and each party consents to personal jurisdiction there.
Assignment. Neither party may assign these Terms without the other's written consent, except that either party may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.
Notices. Notices to lif-viz should be sent to help@lif-viz.io or 1614 Photon Drive, Fairbanks, AK 99709. Notices to you will be sent to the email address on your account.
Entire agreement. These Terms, together with any order form or invoice referencing them and our Privacy Policy, constitute the entire agreement between the parties regarding the Service, and supersede any prior agreements on the subject.
No waiver. A party's failure to enforce a provision is not a waiver of its right to do so later.
Questions about these Terms can be sent to help@lif-viz.io.