Effective Date: November 6, 2026
This Privacy Policy explains how lif-viz LLC ("lif-viz," "we," "us," or "our") collects, uses, and shares information in connection with the lif-viz web application (the "Service"). This Policy is incorporated into, and should be read alongside, our Terms of Service.
lif-viz is a business-to-business tool: the information described below is generally collected from people using the Service on behalf of an employer or client, not consumers using it for personal purposes.
1.1 Account information. When we provision an account for you, we collect your email address and associate it with an access credential and, where applicable, your organization/company name.
1.2 Job content you upload. To generate Results, the Service processes what you upload for a given Job: field data files (e.g., LIF/ UVOST logs), boring coordinates, a project name, an optional site image, and the template and depth unit you select ("Job Content"). For Dakota exports, your browser also sends the header of each .lif.raw.bin file. We read only the depth unit and push start time from it and keep the push start times with your Results. We do not store the rest of the header, which can include an operator name, computer name, client, site and GPS position. Job Content may include environmental/geospatial data about a physical site; it does not typically include personal information about individuals, though you should not upload personal information as part of Job Content unless necessary.
1.3 Payment information (future). Self-serve card payment is not currently offered. When we do process payment, it will be handled by a third-party payment processor (e.g., Stripe); we do not store full payment card numbers ourselves.
1.4 Automatically collected information. Our hosting provider's standard server logs record request metadata (e.g., IP address, timestamp, requested URL) for security and operational purposes. The Service sets one functional cookie to keep you logged in (a signed session cookie); it is not used for advertising or cross-site tracking, and we do not currently use any third-party analytics or advertising trackers on the Service.
We use the information above to:
We do not sell your information, and we do not use Job Content to train any third-party AI model.
We share information with the following categories of service providers, each acting on our behalf and only as necessary to provide the Service:
We may also disclose information: to comply with a legal obligation, subpoena, or governmental request; to protect the rights, property, or safety of lif-viz, our customers, or others; or in connection with a merger, acquisition, or sale of assets (with notice to you where required by law).
4.1 Job files. Job output files are retained for a period that depends on your plan: by default, 24 hours after a Job completes; trial accounts get a longer window (currently 60 days) specifically so you can evaluate the Service; paid-plan retention is stated in your plan terms and, for our current paid tiers, output does not expire on its own while your account remains active. You can delete a Job yourself at any time before its retention window elapses. After files are purged (by the retention window or by your own deletion), we retain a record of the Job (e.g., project name and timestamps, but not the underlying files) for billing and activity-history purposes. A backup copy of the output files is kept separately for up to one year (Section 4.3).
4.2 Account information. We retain account information for as long as your account is active, and for a reasonable period afterward for legal, tax, billing, and record-keeping purposes.
4.3 Backups. We keep nightly backups of the database (which includes account information and Job records) and of each Job's output files, for disaster recovery and so we can restore a Job's Results if you ask. A Job's output files stay in our backups for up to one year from when the Job completes, including after its retention window above has elapsed and after you have deleted it, and are then deleted automatically. Each nightly database backup is likewise deleted after one year. Backups do not include the files you upload (Section 1.2), so a restored Job can be viewed and downloaded but not re-run. To have a Job removed from our backups sooner, contact us at help@lif-viz.io. Backups are not a substitute for keeping your own copy of your Results.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse, including access-token-based authentication and encrypted connections (HTTPS) to the Service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service lets you generate a shareable link for a Job's Results. Anyone who has that link can view the Job's Results without logging in — the link itself is the access credential, by design, so you can share results with a colleague or client who doesn't have an account. Do not share a Job's link with anyone you do not want to see its contents, and be aware that we cannot selectively revoke access already given to a link's holder short of deleting the Job entirely.
You can review and correct your account information by contacting us. You can delete a Job at any time before its retention window elapses; its backup copy is kept as described in Section 4.3 unless you ask us to remove it. To request deletion of your account or associated information, contact us at help@lif-viz.io; we will honor such requests except where we need to retain information for legal, tax, billing, or security purposes. Depending on where you're located, you may have additional rights under local law (see the notice at the top of this document regarding laws like GDPR/CCPA that this draft does not separately address).
The Service is intended for business use by adults and is not directed to, and we do not knowingly collect information from, anyone under 16 years of age.
The Service and its infrastructure are currently operated from the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States.
We may update this Policy from time to time. We will provide reasonable notice of material changes (for example, by email to the address on your account) before they take effect.
Questions about this Policy, or requests regarding your information, can be sent to help@lif-viz.io.